FatPipe Platinum Service Pack - 24 X 7 Support - 50 Mbps or larger units

FatPipe Platinum Support

For customers with support needs that require the highest-level of manufacturer cooperation and interaction, we offer FatPipe Platinum Support. An annual service that offers:

• Advanced-exchange replacement of defective hardware 1 year from the date of shipment
  
• Telephone support, 24X7
  
• Enhanced escalation for high-priority problems
  
• Access to FatPipe's electronic support
  
• All software and firmware updates and upgrades for 1 year